CosmoCarCo
STANDARD DELIVERY
CosmoCarCo offers multiple shipping options to fit your needs through local 3rd party delivery partners such as J&T, QXPRESS and Ninjavan.
Once payment has been made and verified, orders will be processed, packed and shipped out by next business day. Thereafter, the delivery partners may take up to another full business day to pick up the parcels.
Standard delivery takes 2 to 5 business days. While most of our customers receive their orders within 2-3 business days, we are unable to guarantee a specific delivery date for you as the delivery and scheduling of your orders are determined by the courier service and we do not provide specific delivery time slots due to the delivery routing, as well as the delivery load. Please factor in possible delivery delays to ensure your parcel can reach you on time.
During peak sales periods and festive seasons, please expect a possible additional delay of 2 to 3 business days.
Local delivery partners do not delivery to non-residental address on Saturdays.
All deliveries will be tracked, and you will be notified of your order’s tracking number. The tracking number and link will be sent to your email as indicated by you.
If your order has to be shipped in 2 or more parcels, you may receive your items separately. However, they should not be more than 3 business day apart.
Business days exclude weekend, eve of major public holiday and public holiday.
SHIPPING CHARGES
Final shipping charges are handled by our website and delivery charges will reflect accordingly to weight of the items purchased at check out. All delivery charges will be shown before you make payment for your order.
FREE SHIPPING
You can enjoy free shipping with a minimum spend of S$60.00 (excluding shipping charges).
FOR SAME-DAY DELIVERY
Please message us on WhatsApp before placing your orders. Delivery charges will depend on your order's weight and dimension.
FOR SELF COLLECTION
Self collection is available at our warehouse and strictly on an appointment basis only. Please message us on WhatsApp before placing your orders.
Collection timing is between 10am to 5pm (Mon-Fri) and 10am to 5pm (Sat), excluding public holidays and eve of major public holidays. Kindly confirm your appointment timing with us before coming down to avoid a wasted trip.
If you are unable to collect your items during our office hours, you can self-collect via a locker that is accessible 24/7 at our location. Locker OTP and collection instructions will be given on the day of collection.
For after office hours locker collection, your order must be placed before 4pm (Mon to Fri) or before 12pm (Sat).
DISCLAIMER
CosmoCarCo will not be liable for any late deliveries once parcels have been handed over to our delivery partners.
INTERNATIONAL DELIVERY
We are currently only delivering in Singapore. If you need us to deliver internationally, message us on WhatsApp and we will see how we can assist you.
Depending on country, you may be charged custom fees and/ or duty fees. Please take note that You (as Customer) will be responsible for all Customs, VAT, Duty and Tax Fees. To find out the actual custom tax, you will need to check with your country custom authority.
EXCHANGE & REFUND POLICY
There are strictly no exchanges and refunds once goods are sold.
If there are any product defects or missing items in your order, please inform us within 3 days from Date of Receipt of your order.
Any requests after this period will not be recognised.
By purchasing any items on our website, you are hereby complying to the terms listed above in our shipping and returns policy.