Here are some of the most frequently asked questions we receive. If you can't find the answer you're looking for, simply drop us an email by filling up the form on the page or text us on Whatsapp.

Q: How do I place an order?

A: Placing an order on CosmoCarCo is easy! Simply select the products you would like to purchase and add them to your cart. When you're ready to checkout, follow the prompts to complete your order. If you have any issues or questions during the process, feel free to reach out to us.

Q: What is your return policy?

A: At CosmoCarCo, we stand behind our products and want our customers to be completely satisfied with their purchase. If for any reason you're not happy with your order, please contact us within 3 days of receiving your product and we'll be happy to help.

Q: What is your shipping policy?

A: We offer standard delivery on all orders. Your order will be shipped by the next business day (exclude weekend and public holiday). If you need your order faster, please contact us to arrange for self-pickup.

Q: How do I track my order?

A: Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on the courier website (J&T | Qxpress  | Ninjavan). If you have any questions or concerns, please don't hesitate to reach out to us.

Q: I need the items urgently. Can I self-collect? 

A: Yes, of course. But first, drop us a Whatsapp text to let us know which items and to confirm your appointment before coming over! We regret that we are unable to attend to show-ups without an appointment.

Q: How can I know what's my car model, year of manufacture?

A: That's simple! Refer to your car log card or car manual. To double make sure our products fit your car, you can drop us a message here before making the purchase.

Q: How do I install your products? 

A: Our products are curated with your convenience in mind! Most of them are easy to install, plug & play items. You can also refer to the installation guide on the product page, the installation guide page or the installation instruction sheet that is included with the product, where applicable. 

Q: One of the covers / trims / protectors / sunshade / valve caps dropped off or was stolen. Can I ask for replacement / exchange / refund?

A: We do not replace / exchange / refund for any losses of any of our products.

Q: I am a Reseller / Car Dealer & Agent / Car Workshop / Car Wash & Detailer / Car Group Admin. How can I get products from CosmoCarCo?

A: We'll be happy to collaborate with you! Simply contact us via the form on this page.

Upon receiving your email, we will reply you within 2-3 working days. If you haven’t receive the email within that time frame, please check your spam or junk folders.

Our support team is available from 10am to 5.00pm, Monday-Saturday (exclude Public Holidays & Eve of Major Public Holidays).